FAQ

 

1. When will my order ship?

 


All orders are processed within 2–5 business days.

Once your item is made, you’ll receive a tracking number by email.


Total delivery time: 5–12 business days (production + shipping).

 

 

 

2. Where do you ship from?

 


Orders are produced and shipped from our U.S. production partners to ensure fast delivery.

 

 

 

3. Do you offer free shipping?

 


Yes — we offer Free U.S. Shipping on all orders during our holiday promotion.

 

 

 

4. How do I track my order?

 


Once your order ships, you’ll receive an email with your tracking link.

Tracking may take 24–48 hours to update after shipment.

 

 

 

5. Do you accept returns or exchanges?

 


Yes. We accept returns and exchanges within 30 days of delivery, as long as the item is:

 

  • Unworn

  • Unwashed

  • In original condition

 


To start a return or exchange, email us at:

📧 support@zossgwear.com

 

 

 

6. What if my item arrives damaged or incorrect?

 


If your item arrives damaged, misprinted, or incorrect, contact us within 7 days with photos.

We will send a free replacement or offer a refund.

 

 

 

7. Can I cancel or change my order?

 


Orders can only be canceled or changed within 2 hours of purchase.

After production begins, we cannot modify the order.

 

 

 

8. What if tracking says “delivered,” but I didn’t receive my package?

 


First, check with neighbors, building staff, or alternate delivery spots.

If you still cannot locate the package after 24–48 hours, email us and we will assist.

 

 

 

9. Do you ship internationally?

 


Not yet — currently we only ship within the United States.


International shipping will be added soon.

 

 

 

10. What sizes do you offer?

 


Most tees range from S–3XL, depending on the design.

Size availability is listed on each product page.

 

 

 

11. How do your shirts fit?

 


Our tees offer a modern, comfortable fit suitable for everyday wear.

If you prefer a looser streetwear look, we recommend sizing up.

 

 

 

12. What payment methods do you accept?

 


We accept:

 

  • Shopify Payments

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

 

 

 

 

13. How can I contact customer support?

 


For any questions, contact us anytime:


📧 support@zossgwear.com

 

 

 

14. Are your products made to order?

 


Yes — all items are made on demand to reduce waste and ensure fresh, high-quality production.

 

Do you restock items?

“Yes. Popular items restock every 4–6 weeks. Join our email list or follow our TikTok for drop announcements.”

 

 

 

15. What is ZossGwear?

 


ZossGwear is a luxury-streetwear brand built on ambition, creativity, and clean everyday essentials.

Designed for creators, hustlers, and people who move with intention.