Refund policy

Returns & Refunds

Last updated: November 2025

Due to the made-to-order nature of our products, we do not accept returns or exchanges for reasons such as sizing, color preference, or buyer’s remorse.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, misprinted, or incorrect, please contact us within 7 days of delivery at:

📧 support@zossgwear.com

Please include:

Your name
Order number
A description of the issue
Clear photos of:
- The issue
- The full product
- Any packaging labels

Once reviewed, we will issue a free replacement or refund, depending on your preference.

Refunds

Refunds are issued only for items that arrive damaged, defective, or incorrect.

Approved refunds will be processed to the original payment method within 5–10 business days after approval.

Shipping charges (if applicable) are non-refundable.

Exchanges

We do not offer exchanges for sizing or color preferences.

Please review our size guides carefully before placing your order.

Order Cancellations

Orders may be canceled within 2 hours of purchase, before production begins.

Once production has started, orders cannot be canceled or modified.

Questions?

If you have any questions regarding your order, please contact us at: